Global Mobile Network Outage Stresses the Importance of Certificate Management

Last week a global mobile network outage occurred due to an easily avoidable problem – an expired software certificate.

no service

How were end users affected?

More than 32 million users of O2, GiffGaff, Lyca Mobile, Sky Mobile and Tesco Mobile in the UK had little or no data and SMS services for an entire day.

This not only affected individuals but also public services such as Transport for London and some NHS trusts. Users of SoftBank in Japan, as well as other private IoT networks were affected globally.

How were service providers affected?

Service providers including Ericsson, O2, SoftBank, and more, experienced not only public embarrassment and brand damage, but also incurred costs related to customer service problems. They may additionally face penalties for breaking service-level agreements (SLAs).

What was the cause?

Simply put – a lack of certificate management processes and no adequate certificate management platform or solution, leading to an expired certificate.

In a statement last week, Ericsson said: “An initial root cause analysis indicates that the main issue was an expired certificate in the software versions installed with these customers.”

How could this have been avoided?

This incident stresses the importance of having a system in place to properly manage certificates in a way that doesn’t rely simply on individuals having to monitor and act on them when required.

You can avoid similar incidents by managing your certificates through:
  • SSL247’s MySSL® platform
  • A Certificate Manager from our industry-leading CA partners
  • A Managed PKI solution

What are the benefits of using certificate management and managed PKI solutions?

  • Manage the lifecycle of all your certificates
  • Reduced cost and complexity
  • Simplified administrator and end-user experience
  • Scalable, reliable, and proven cloud-based solutions
  • Maximised deployment flexibility

For additional information on the benefits of certificate management and managed PKI solutions for your business, please contact our accredited experts at:

0203 143 4120

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Posted on Thursday 13 December 2018 by Wesley Hall

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